Medical Staff Services Specialist

United States | Clinical Operations | Full-time | Fully remote

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Who You Are  

You are a detail-oriented, highly organized healthcare administrator who takes pride in executing complex credentialing processes with precision and speed. You are especially skilled at navigating the interplay between state licensing requirements, partner bylaws, and internal workflows — and you thrive on keeping all the pieces moving seamlessly. You understand that the accuracy and timeliness of your work directly enables clinicians to serve the patients who need them most. 

You are equally comfortable collaborating across teams and holding your own in challenging conversations with external stakeholders. You communicate clearly, follow through consistently, and bring both a “get-it-done” energy and a quality-first mindset to everything on your plate. If you’re ready to advance your career in healthcare administration at a company that genuinely values its people, we want to talk to you. 

 

Why This Role Matters 

At Iris Telehealth, our ability to deliver mental health services to underserved communities depends on licensed, credentialed clinicians being in the right place at the right time. The Medical Staff Services Specialist (MSS Specialist) is the operational backbone that makes that possible — ensuring every provider file is accurate, every deadline is met, and every stakeholder has what they need to move forward. 

This role sits at the heart of our Clinical Operations team, supporting a rapidly growing telepsychiatry footprint across clinics and hospitals nationwide. By owning the end-to-end credentialing lifecycle and serving as the connective tissue between our clinicians, partners, and credentialing platform, you directly fuel our mission: faster credentialing means faster access to care. 

 

What You’ll Be Doing 

As an MSS Specialist at Iris Telehealth, you will manage the full lifecycle of medical licensing and credentialing for our clinicians, serving as a key resource for internal teams, external partners, and our credentialing platform. You’ll ensure accuracy, timeliness, and quality across all credentialing operations while helping the team continuously improve. 

In this role, you will: 

  • Input providers and requests into our credentialing platform (Medallion), including initializing implementations, demographic updates, and offboarding and inactivating providers 

  • Support the Credentialing and Medical Executive Committee 

  • Respond to requests related to licensing, NP supervision requirements, go-live timeline estimates, billing and/or prescribing issues, etc. 

  • Perform quality assurance for licensing and credentialing accuracy and timeliness 

  • Support the practice management team in monitoring internal credentialing, licensing, and external credentialing file statuses for providers in implementation; respond to Practice Managers’ specific questions on licensing and credentialing status as needed 

  • Liaise with our credentialing service account manager on flagged files and report status updates to the Director of Medical Staff Services and Accreditation 

  • Coordinate malpractice insurance coverage for providers, including liaising with the carrier to obtain Certificates of Insurance (COIs), maintaining accurate coverage records, and supporting annual policy renewal processes; manage state patient compensation fund requirements as applicable. 

  • Manage initial NP supervision setup, including CPA preparation and execution during implementations and upon supervising physician changes; facilitate ongoing review and renewal of supervision agreements in alignment with state regulations and partner bylaws. 

  • Communicate with practice managers about any requests escalated by the credentialing platform (e.g., unresponsive providers) 

  • Administer the credentialing file sign-off process 

  • Complete ad hoc information requests from operations or leadership, including pulling reports from the credentialing platform 

  • Enter support tickets for credentialing platform issues 

  • Support medical group leaders with miscellaneous tasks (e.g., reference forms) 

  • Monitor the credentialing inbox and complete tasks or forward to the credentialing platform as appropriate 

  • Train new team members and develop training materials 

  • Assist with the provider performance review and safety incident reporting program as needed 

  • Work on other projects and tasks as needed to support our providers, partners, medical group, and the work the credentialing platform does 

 

What Success Looks Like 

Within 3 months: 

You have a strong grasp of Iris’s credentialing and licensing workflows, Medallion platform operations, and key internal and external stakeholder relationships. You are reliably executing your core responsibilities, producing accurate work, and building trust with the Clinical Operations team and our clinician partners. 

Within 6 months: 

You operate independently across your areas of ownership, proactively identify and resolve potential delays or quality issues in the credentialing pipeline, and are seen as a dependable resource by practice managers, clinical leaders, and external partners alike. 

Within 12 months: 

You are recognized as a subject-matter expert in credentialing and licensing operations, actively contribute to team training and process improvement, and consistently deliver high-quality work that supports the continued growth of Iris’s clinical network. 

 

What You’ll Bring 

You might be a great fit for this role if you:  

  • Have at least 18 months of medical credentialing experience; however, demonstrated skills, behaviors, and readiness to take ownership matter more to us than a specific number of years 

  • Bring exceptional attention to detail — you’re orderly, thorough, and accurate when managing complex paperwork, credentialing files, and platform data 

  • Communicate clearly and professionally in writing and by phone, ensuring internal and external stakeholders always understand status and next steps 

  • Can manage multiple competing priorities in a fast-moving, dynamic environment without dropping the ball 

  • Are self-motivated, results-focused, and bring a strong work ethic and team-oriented mindset 

  • Are proficient with Microsoft Office Suite, Adobe, Outlook, and comfortable navigating multiple systems simultaneously 

  • Have startup or healthcare operations experience (a plus, but not required) 

A bachelor’s degree or equivalent relevant experience is helpful, but we’re most interested in your skills, capabilities, and ability to learn and grow in the role. 

The level and compensation for this role may vary depending on the experience and qualifications of the selected candidate.

 

How We Work at Iris Telehealth 

We evaluate team members not only on what they deliver, but how they work and the impact of their contributions over time. 

Behavior (How You Work) 

  • Communicate clearly and professionally with internal teammates, clinicians, practice managers, and external partners 

  • Follow through on commitments, proactively flag delays or risks, and raise opportunities for process improvement 

  • Approach your work with attention to detail, a sense of urgency, and a continuous improvement mindset 

Impact (How Your Work Scales) 

  • Manage a high-volume, deadline-driven workload with accuracy and consistency, adjusting priorities as business needs evolve 

  • Solve routine credentialing challenges independently while knowing when to escalate or loop in the right people 

  • Own your assigned areas and understand how your contributions directly enable clinicians to deliver care to patients 

What’s In It For You? 

We care about our employees and want to make sure they have everything they need to do their job well. To us, that means having the resources live their best life (both at work and at home): 

  • Highly competitive compensation (base salary + bonus + stock options) 

  • Generous PTO policy + colleagues who insist on covering for you so you can truly unplug 

  • 100% of the premium cost of healthcare for you and 75% for your dependents 

  • $50/month for a gym membership 

  • $50/month for your cell phone bill 

  • 100% employer-paid life insurance coverage 

  • 401k Plan with company match 

  • Paid parental leave 

  • Optional: Short-term and long-term disability insurance 

  • Coworkers who create Slack channels like “sometimesiwetmyplants” 

 

Who You’ll Work With 

These awesome individuals are the leaders of our​​ Medical Staff Services team. A hire joining this team would report directly to Annie Walls. 

  • Annie Walls, Director of Medical Staff Services & Accreditation 

 

Who Leads Our Mission                                              

            

About Iris 

Iris Telehealth is a leading provider of telepsychiatry services for community mental health centers, community health centers, hospitals, and health systems across the U.S. We strive to deliver clinically sound and financially sustainable telepsychiatry in order to help our partners meet their behavioral health goals and save their communities. 

The key to our success is our people. And, our number one corporate value is People Over All Else. We try to live that value every day with everything we do. That’s why we’re looking for top talent to help us deliver high-quality and efficient clinical services all over the country. 

Iris Telehealth has a culture of ownership, humor, and mastery. Our team is small enough that you can see how your work affects the bottom line and big enough to have the urgency and excitement of a Fortune 500 company. We like to experiment. We're proud to make mistakes (but more proud of our successes). We're always trying to get better. People that work for us are expected to question the way we do things. We want all of our employees to fight for what they think is right -- because that’s how we’ll continue to grow and improve as a company.   

 

Additional Information 

 

Research shows that women and people of color are less likely to apply for roles unless they meet every qualification listed in the job description. At Iris Telehealth, we're most interested in finding the best candidate for the job--and that may be someone that comes from a nontraditional background. We welcome applicants with diverse experiences and will consider any equivalent combination of skills, knowledge, education, and experience to meet the minimum qualifications. If this role excites you, we encourage you to think broadly about your background and skill set for the role. 

Iris Telehealth is committed to embracing, valuing, and thriving on difference. All aspects of employment are decided on the basis of qualifications, merit, and business needs alone. Nurturing inclusion, equity, and belonging in both the workplace and our community is a nonstop and long-term commitment to one of our values, Suck Less Every Day (SLED). Iris is proud to continue to be an equal opportunity employer, and we commit to never stop doing the work in this space. 

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